Happy holidays and 'feedback'

Thanks for all of your support in 2014. We've had loads of great feedback from both advertisers and users. That has helped us make improvements to the service for everyone. There's still lots of things we are planning to get done, haven't had enough time, but we do hope to put in place some more improvements over the coming months and have some good things coming for 2015.

We really appreciate it every time someone takes the time to get in touch or post a suggestion, comment or criticism in the forums.  Always open to new comments, so don't be shy ;)

Feedback from customers about their experiences

We've seen a big increase in the number of reviews placed by users in the last 12 months. Most are positive, but - obviously - some are negative. Obviously, it's impossible to keep everyone happy all the time and some complaints may not be justified.

Top three tips on dealing with negative feedback:

1. It might sound obvious, but the best way of avoiding an unhappy customer is to make sure expectations are set correctly in advance. The information you provide on your listing (both the description and photos) should correctly represent any services offered.
2. If someone leaves a review you think is unfair, then answer with a clear, calm comment on why. This will represent you in the best way and is much better than an aggressive or bitchy response.
3. If a meeting didn't go well for one reason or another; any one can have a 'bad hair day' or not click with customer; a nice note explaining why goes a long way to showing you do care.

Best wishes for the holiday season and for 2015! Keep safe and well, Claire XX

Payments and idiots

We have improved the payment process and we think people who should be able to pay with their card can now do so in many more cases than previously. We hope this is a help and please do continue to get in touch if you have problems or contact the payment provider directly if there is a problem. You do need to use the same details with each card. We would also recommend you only use one account on Massage Republic - not multiple sign-ins. Talk to us if you have a problem or reason to have multiple accounts.

For the couple of idiots who recently tried using stolen card details on the site, we do know who you are - we can also see other accounts you have where you haven't yet tried the same. You are also not getting the coverage you are looking for the crime you are committing -  the listings get blocked. Please remember you are also promoting phone numbers which can be tracked, located and directly linked to fraud. You personally might not get into trouble if it is someone else's profile and phone you are posting, but they will. And in many countries this is not good news. When there is fraud, reports are going to local police.

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Other stuff

A lot of the work we have been doing recently has been not that visible. We have been working to make processes work easier at each step, get a better experience on mobile and generate more enquiries for our beloved members. We just passed 4 million pageviews/month. Thanks to those who sent us comments/suggestions, both positive and negative, they always help. What we do know is we are now generating a large number of enquiries to a lot of independents in some cities - was always the goal, happy to get there. We are now working on reaching out to more people in other places.

So - if you know a provider who might benefit from Massage Republic, please refer us. If you're reading this you probably know already; we're free forever for a profile, we respect our advertisers and users, and are working hard to make an online environment which is safer and more efficient for providers and customers.